Please email our Customer Care Team as soon as possible so we add to your order or help you place a new order and consolidate the two orders for you. During sale periods this may not be possible.
If you need to make a change or cancel your order, please contact us as soon as possible. Once your order has been processed at our warehouse, we may not be able to cancel or make changes to the order.
If the address on your order is incorrect, please email our Customer Care Team with the correct address as soon as possible so we can update this before the order is dispatched.
If you are having issues placing an order on our website or would prefer to order over the phone you can give us a call and we will be happy to help.
Please email our Customer Care Team with the name and email the order would have been placed under so we can resend the order confirmation or dispatch email to you.
Yes, simply select ‘view and edit cart’ from your mini cart summary and then select 'gift options' within the my bag section. Your order will be wrapped with your personalized message (200 characters) along with a handwritten gift tag. The invoice and pricing are not included on gift wrapped orders.
We love offering our Nature Baby customers promotions throughout the year and we run ongoing multibuys on a range of our products. Once a promotion has finished, unfortunately we are unable to reactivate this offer online or in-store. If not already, sign up to our newsletter and follow our social media channels as this is a great way to stay up to date with our latest products, promotions, and exclusive offers. You can sign up now at the bottom of each page on our website.
Unfortunately, for any order placed prior to a sale we are unable to offer a credit or refund for the difference paid. We run sales throughout the year, so keep an eye out for the next one. Make sure you are signed up to our newsletter to keep up to date with our latest products, promotions, and exclusive offers. You can sign up now at the bottom of each page on our website.
Each season we bring in an exciting new range of colours, prints and styles. These products can run out quickly and we are not always able to restock them. We do restock certain styles so if there is a specific product you are after please contact our Customer Care Team and we can let you know if we have more coming or if we have availability in one of our stores.
As babies vary in size, we find it easiest to determine which size a child should wear by looking at their measurements. We offer a helpful size guide on our website and product pages. Please note our size guide is intended as a guide only. If you are still unsure, please contact our Customer Care Team who will be happy to help.